Q.  How secure is signofjoyjewelry.com?

     A.  Signofjoyjewelry.com uses 128-bit encryption key over secure socket layer (SSL) to provide the highest level of security.  SSL provides encryption between web browsers and web servers.

Q.  Do you offer a guarantee on your sterling silver jewelry?

     A.  As explained in About Sterling Silver on our Sterling Silver Necklaces and Collars page, each piece of Silver Jewelry has been hallmarked by placing a stamped mark on the silver to identify its origin and purity.  All shipments are insured to provide the highest level of security. IF you are not completely satisfied with your purchase you may return it within 10-days in an unworn condition with return shipping insured.

Q.  What payment methods do you use?

     A.  We accept VISA, Mastercard and PayPal through our secure merchant gateway.

Q.  What shipment methods do you use?

     A.  We offer UPS Ground, 3-Day Select, 2nd-day Air and Next Day Air.  All UPS services have guaranteed delivery times.  Check transit times to your area at http://www.ups.com/.  We also ship via United States Postal Service First class mail, Priority Mail (2-3 days - not guaranteed) and Express mail (1-2 days). 

Q.  What is the standard delivery time?

     A.  Our standard delivery time via United Parcel Service Ground is approximately 1-6 business days after placement of the order.  However, during holidays such as Christmas, Valentine's Day and Mother's Day the time could extend by a day or two.

Q.  What is your Return Policy?

     A.   We offer a standard 10-day money back guarantee.  The 10-day return policy with instructions are enclosed with your order.  All return packages must be insured in full and have delivery confirmation services included. 

Q.  Do you offer "Rush" deliveries? 

     A.  Yes,  We offer rush deliveries via United Parcel Service (UPS) for 3 day select, 2nd Day Air and Naxt Day Air. For United States Postal Service (USPS) rush deliveries are 1-2 days delivery (Express Mail); 2-3 days delivery for Priority Mail.

Q.  How do I care for my jewelry once I have purchased it?

     A.  We highly recommend using a soft jewelry polishing cloth after wearing and before storing your sterling silver jewelry.  Much of the silver jewelry manufactured today has various types of anti-tarnish finishes ranging from a flash overlay of pure silver, waxes, proprietary coatings and the currently very popluar rhodium plating. Rhodium in fact is a much more expensive raw material, but does not have quite the high brilliance of silver, however its superior anti-tarnish property outweigh its lower reflectivity value.  Also, feel free to visit this website for great tips on how to care for your jewelry.